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Pinnacle Power Seminars are scheduled on Monday and Tuesday.
PINNACLE POWER SEMINAR #1
DEPLOYMENT FUNDAMENTALS
FACILITATED BY GUILLERMO FUENTES & BRIAN MCGRATH
MONDAY, JULY 28 | 8:00 A.M. – 5:00 P.M.
Whether your system is private or public, you have a responsibility to get the right resources, to the right patient, the first time. With limited resources and a deep desire to create a safe and enjoyable workplace for your employees, you're challenged to produce response time reliability and geographic coverage, while meeting varying demand. Participants will be introduced to the core components of 21st century deployment strategies, performing hands-on work with actual system data. Participants will leave knowing:
- Critical considerations in response time intervals and standards
- When and how to apply averages and fractile response times
- How to use standard deviation to understand demand and response times
- How to use geospatial analysis to place ambulances at the right place at the right time
- How to best use and integrate dispatch with deployment strategies
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PINNACLE POWER SEMINAR #3
ENCHANCING ORGANIZATIONAL PERFORMANCE: A STRATEGIC APPROACH TO TAKING YOUR AGENCY TO THE NEXT LEVEL
FACILITATED BY DAVID WILLIAMS AND MIKE TAIGMAN
MONDAY, JULY 28 | 8:00 A.M. – 5:00 P.M.
TUESDAY, JULY 29 | 8:00 A.M. – NOON
EMS agencies struggle to make breakthrough improvements in organizational performance, as measured by such diverse indicators as unit hour productivity, retention, morale, clinical care, and customer service programs. In the process, they almost always pay too much attention to tactics — dealing with individual actions and isolated events — instead of implementing a strategy for overall organizational performance enhancement, based on proven fundamentals. Every day, managers must not only make key decisions with potentially significant implications, but they also must make the right decisions. Having a management strategy and improvement philosophy to draw upon makes even the toughest decisions easier, consistent and better.
Dave Williams and Mike Taigman, two of the most renowned and innovative leadership facilitators in EMS, will share what they learned in their experience with the Institute for Healthcare Improvement’s Model for Improvement, which is the backbone supporting the highly successful “Protecting 5 Million Lives” campaign.
You'll leave this highly interactive seminar knowing:
- Why current performance improvement efforts fail (and how to avoid that rut)
- How to apply systemic, strategic thinking to problem-solving
- Which tools can identify when performance problems require action
- How to test assumptions and use mini-experiments for process improvement
- How change affects the workforce (and how to manage change to best effect)
Continued on Tuesday, July 29
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