Wednesday - July 24 - 8:00 am - 8:45 am
Presenters: Guillermo Fuentes, MBA
For many years we have been using Erlang mathematics to help determine the staffing levels required to answer incoming 911 calls and meet performance standards. But is there a mathematical model to analyze needs on the dispatch side? How do we determine staffing levels and what standard can we use to monitor and ensure performance not just for answering calls from the public, but also for dispatching those calls and communicating with personnel in the field?
Luckily, Fitch & Associates consultants Guillermo Fuentes, MBA, Bruce Moeller, PhD, and Erwin Stedronsky, PhD, developed the answers to these questions and many more. In this session, Guillermo, chief operating officer for Fitch & Associates and former chief administrative officer for the Region of Niagara (Canada) police agency, will discuss the evolution of Erlang, compare Erlang with APCO RETAINS and set you on the right path for improving the efficiency and effectiveness of your dispatch operation.