Tuesday - July 23 - 8:00 am - 11:45 am
One of the most difficult positions in EMS is that of the middle manager. Many times, these are caregivers who have worked their way up from the front line and are now responsible for overseeing a group that includes subordinates, peers and partners. Becoming a mid-level leader often means feeling stuck in limbo—no longer “one of us,” but also not quite “management.” Many have earned their rank based on the ability to provide superior clinical care under pressure, however, their managerial skills may not be fully developed. They face scrutiny from every direction: the crews being supervised, peers at their level, and upper management. Understanding how to manage information both downstream and upstream is critical. Just as important is emotional intelligence, a vital leadership quality that must be developed and nurtured for today’s managers to maintain a healthy team.
In this session, we will discuss:
Faculty for this session includes Dr. David Nelson, DMin, a veteran coach and consultant who has coordinated the Ambulance Service Manager’s program for more than two decades; Jim Marshal, MA, a clinical psychologist, founder of the 911 Wellness Foundation and author of The Resilient 911 Professional; and Bill Seifarth, executive director of the National Registry of EMTs.