Wednesday - July 24 - 2:45 pm - 3:45 pm
At Pinnacle last year, Jamie Kennel discussed the results of his investigation into racial disparities in EMS care, showing stark differences in the treatment received by patients of different races. Since then, the EMS system in Multnomah County, Oregon, has implemented a multi-pronged approach to address social equity as part of the requirements outlined in the contract awarded to AMR to provide EMS services. Those requirements included the development of a diverse EMS workforce that reflects the composition of the community, assuring the quality and acceptability of EMS care through culturally responsive services and conducting community-level interventions to improve outcomes. In this session, Kennel, an associate professor at Oregon Institute of Technology and Oregon Health & Science University, and Rob McDonald, the operations director for AMR in Portland, Oregon, will describe their efforts to reduce disparities and share key lessons you can use to better understand and improve social equity in your community and EMS system.