Frequently Asked Questions

Pinnacle 2021 FAQ

For all your Pinnacle-related questions, check out the FAQ below. We look forward to seeing you August 9-13, 2021, in Phoenix, Arizona!

Contact [email protected] with any additional questions.

I ALREADY REGISTERED IN 2020. WHAT DO I NEED TO DO?

If you registered for Pinnacle 2020, you don’t need to do anything. Your registration has been transferred to Pinnacle 2021 and you should have received an updated confirmation last fall. If you are unsure about your current registration, contact Sharon Conroy at [email protected] for details.

 

ARE YOU TAKING COVID-19 PRECAUTIONS?

It is our goal to create a safe and enjoyable environment for all during Pinnacle 2021. The Pinnacle team will be working closely with the host hotel to ensure COVID-19 safety guidelines are in place. Click here for information on what to expect during your stay at JW Marriott Phoenix Desert Ridge Resort & Spa.

 

WHERE IS PINNACLE BEING HELD?

Pinnacle will once again be held at the JW Marriott Desert Ridge Resort in Phoenix, Arizona, from August 9-13, 2021. 

 

WHAT’S INCLUDED WITH MY PINNACLE REGISTRATION?

Pinnacle is an exceptional value — your registration fee includes all main conference presentations, breakfast and lunch on Wednesday and Thursday, plus coffee, snacks and receptions.

CAN I BRING A COMPANION OR MY FAMILY?

Yes. Many busy EMS leaders combine Pinnacle with a family vacation. Guest registration is required for spouses and others not in the industry who wish to attend breakfasts, lunches, receptions and Pinnacle social events, at a nominal fee.

IS PINNACLE AN ASSOCIATION MEETING OR TRADE SHOW?

Neither. Pinnacle is a participatory educational experience for EMS leaders. Unlike typical conferences and chaotic trade shows, Pinnacle invites sponsors and faculty to participate in roundtable discussions with attendees for true collaboration and open dialogue. There are also several opportunities to visit with a select number of sponsors in a low-key, tabletop environment.

WHO ATTENDS PINNACLE?

EMS chiefs, leaders, administrators, medical directors, managers, educators and innovators all attend Pinnacle. They come from systems of all sizes and types, from fire departments and municipal third services to private, not-for-profit and hospital-based organizations. It’s a one-of-a-kind environment, in which competition and politics are set aside in the pursuit of collaboration and solutions to common challenges.

ARE THERE REGISTRATION DISCOUNTS?

Yes. Visit the registration page for more details.

HOW EARLY DO I NEED TO RESERVE MY ROOM?

For Pinnacle guests, there’s an exclusive rate beginning at just $180 per night at the JW Marriott Desert Ridge Resort, the site of all main Pinnacle events. We encourage you to secure your room at the time of registration to ensure you will be on site for all Pinnacle activities. The room blocks will be available when attendee registration opens in October.

WHEN SHOULD I PLAN TO ARRIVE?

Pinnacle events run from Monday, August 9 through Friday August 13. Monday and Tuesday morning are devoted to optional Pinnacle Power Seminars, in-depth workshops that run for a half-day (registration and additional fee required). The main conference kicks off Tuesday afternoon and runs through Thursday evening. On Friday, special bonus sessions are available at no additional cost.

CAN I ATTEND FOR A SINGLE DAY?

Pinnacle is designed as a complete event, and we encourage you to take advantage of the entire Pinnacle experience, including presentations, panel discussions, participatory roundtables, and networking events such as meals, special meetings and receptions. But we also recognize that EMS leaders have many demands on their time, so we do allow single-day registrations for people whose schedules are limited. Just choose the Single Day option when you register.

WHAT ARE POWER SEMINARS? ARE THEY INCLUDED WITH MY REGISTRATION?

Pinnacle Power Seminars™ are in-depth workshops that run for a half-day on Monday morning, Monday afternoon and Tuesday morning. Registration and an additional fee are required.

WHAT SHOULD I WEAR?

Pinnacle is a leadership event in a relaxed, informal environment. Most participants wear business casual attire (e.g., slacks and a polo shirt, jacket optional). Uniforms typically are not worn unless specified by your organization’s policy.

SHOULD I RENT A CAR?

If you’re coming with a group or traveling with your family, or if you plan on sightseeing, a rental car is recommended.

IS THERE A SHUTTLE AVAILABLE?

Pinnacle does not provide transportation to/from the airport.

Included within your hotel room reservation (resort fee), there is a hotel shuttle available to Desert Ridge Shopping and High Street (schedule varies and no reservations accepted)

DOES PINNACLE OFFER CEUS?

Pinnacle does not offer CEUs.

ARE ANY OTHER MEETINGS CO-LOCATED WITH PINNACLE?

Yes. Visit the program page for more details on special meetings and events.

CAN I GET A REFUND?

This year, COVID-19 Refund Policy—No Penalty prior to Aug. 1. If you register for Pinnacle now but are unable to attend, your registration can be deferred to Pinnacle 2022 or be refunded. All cancellations must be in writing to Fitch & Associates via e-mail ([email protected]) or fax (816-431-2653) by Aug. 1, 2021. Cancellations after Aug. 1 are subject to a $100 administrative fee. Any hotel room cancellations must be made at least seven days prior to arrival; check with hotel for additional details regarding your individual reservation. If making a flight reservation, check with your airline’s cancellation policy. Please contact Sharon Conroy at [email protected] for details.